Privacy Policy

Privacy Policy

Website Privacy Policy

This Privacy Notice explains how we at use and protect any personal information we collect about you.

We are committed to ensuring that privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, then be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating our webpage. You should check this page from time to time to ensure that you are happy with any changes.

The information we collect about you

When you make a booking with us we may take your name, home address, email address and telephone number. We may also collect the debit or credit card number to take a deposit. This is done by our booking system “free to book”/ Acuity Scheduling

How we use the information we hold on you

We require this information to understand your needs and provide you with good service.

This information is required for our own internal record keeping and booking.

We use your email address to send you confirmation of booking and any other information you may find useful for your booking.

From time to time we may use your information to contact you for market research purposes.

We may use your mobile telephone number to contact you via text message to arrange key codes . key collection or if we have a question regarding your arrival time /booking

We will not contact you via a telephone call or a letter to your home address unless it is for an emergency, we have been unable to contact you via email/text message or if you have requested us to do so.

How is your data stored

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place both physical, electronic and managerial procedures to safeguard and secure the information we collect.

We will not share your information with a third party unless there is a legal reason for doing so.


We would like to stay in touch with you to send information about your visit to us, any special offers or events. At any time you can request to be removed from our marketing contact database and you will not hear from us again.

We will not pass your details on to any third party.

Access to your information

You have the right to request a copy of the information we hold about you under the General Data Protection Regulation. If you would like a copy of the information we hold about you please write to us at this address: The Office, The Squirrels, Hull Road, Wilberfoss, York YO41 5PF

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

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